Following completion of Chapter 5, students should be able to:

1. Understand the need for ongoing training for all utility staff in such areas as safety, environmental and public health concerns, operations, and maintenance.
2. List the benefits of certification for water and wastewater personnel.
3. Identify the skills and training needed by supervisory personnel.
4. Conduct a training needs assessment as a tool for developing job-based training programs.
5. Describe the benefits and limitations of the most commonly used instructional formats and select an appropriate format for a particular training purpose.
6. Outline the responsibilities and skills a training coordinator needs to develop an effective in-house training program.
7. Develop a lesson plan for a topic in an instructional training program.
8. Discuss the various hazards of work within the water and wastewater utility industries and the need for specific safety training as provided in OSHA standards and guidelines.
9. List the three basic methods to evaluate overall training program effectiveness.
10. Explain the importance of documenting training events and list the items that should be included in the documentation.

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