Following completion of Chapter 4, students should be able to:

1. Develop long- and short-term plans to fulfill the mission of the utility.
2. Write goals and objectives to implement their plans.
3. Set priorities for accomplishing work tasks.
4. Manage time efficiently.
5. Develop work schedules.
6. Implement a preventive maintenance program.
7. Establish a plan to control inventory.
8. Identify the critical elements of a sampling and analysis plan.
9. Prepare an organizational chart for their utility.
10. Describe the advantages and limitations of outsourcing.

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