Following completion of Chapter 7, students should be able to:

1. Discuss why it is fundamentally important for managers to understand some basic aspects of decision making.
2. Identify four decision levels and give examples of how each could be used in the water and wastewater industries.
3. List the key steps in a formal decision-making process and give a summary statement about each step.
4. Communicate before and after a decision is made to the groups of people most likely to be affected by the decision.
5. Encourage support for a decision and overcome possible resistance.
6. Measure the actual outcome of a decision against the outcome they projected.
7. Describe several recommended tools and techniques available to assist in making decisions.
8. Point out the advantages of using groups or committees to make decisions rather than an individual.
9. Define groupthink and explain how the concept relates to group decision making.
10. Briefly summarize the process of decision analysis.

Close