Following completion of Chapter 1, students should be able to:

1. Identify the main elements of a supervisor's job.
2. Develop a workforce plan for their utility.
3. Recruit, interview, and hire new employees.
4. Prepare for and conduct new-employee orientations.
5. Use appropriate disciplinary measures to correct unacceptable employee behaviors.
6. Motivate and direct the work of others.
7. Effectively communicate goals, expectations, and instructions to subordinates.
8. Delegate tasks to improve unit performance and provide development opportunities for employees.
9. Coordinate the work of a team developing standard operating procedures (SOPs) for a piece of equipment or a process.
10. Handle promotions and terminations legally and with respect for the affected employee.

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